Frequently Asked Questions

Q. What is Extra Life printing that comes with many JetTec cartridges?
A. The life of an Epson inkjet cartridge is determined by the printer. When the printer calculates that the cartridge is empty, it informs the chip on the cartridge it is empty. That is that!

The ink status monitor shows how much ink is contained in the cartridges. This updates as you use the cartridges via information being passed to it from the chip on the cartridge.

A cartridges life usually ends here, when the status monitor believes the cartridge(s) to be empty. You would normally have to replace the 'empty' cartridge(s) before you can continue printing.

However, Jet Tec extralife cartridges use 'smart' chip technology. When enabled, the chip's patented program activates the extralife which is displayed in the 'status monitor'. Allowing access to extra ink from the Jet Tec cartridge - NO OTHER CARTRIDGE RANGE DOES THIS.
*Some extralife cartridges may not display extralife in the status monitor
Q. How is the Extra Life activated?
A. When your cartridge registers 'empty' in the status monitor:
1. Cancel print job
2. Switch off printer
3. Wait 10 seconds and switch printer on again.
4. When asked if you want to continue using the installed ink cartridges, please click 'yes'.
Your print monitor will now register the extralife and you can continue printing!
Q. Information for Jet Tec E111 Extralife cartridges
A. During the course of printing the ink level will approach about 20%, at this point the ink level in the status monitor will freeze, even though ink is being used in printing. The ink being used is the 'Extralife'. Eventually when the 'Extralife' ink has been used up the ink level will start dropping again and the exclamation mark will appear showing that the ink is getting low. Finally when the ink has all been used the red cross will appear.
Q. Information for Jet Tec E112 Extralife cartridges
A. If heavy printing is performed towards the end of the cartridge, users may see a message saying that the cartridge cannot be recognised instead of the normal message saying ink is out.

This message is being shown because during heavy printing, the printer does not update the ink level in the cartridge chip, causing it to give even more 'Extralife' than we quote. The printer stops the printing at a safety level before all the ink is used up, but complains by giving this other message.

Simply replace the empty cartridge in the normal manner, to remove this message.
Q. Where can I get refill instructions for my ink cartridges?
A. We suggest you have a look at http://www.jettecrefill.com or www.oddparts.com as both these sites have extensive refilling instructions freely available.
Q. Information on installing the Canon 'chipped' cartridges (JetTec C25 and C26).
A. Canon printers with cartridges that use a chip have been designed to detect non-genuine Canon products. As a result, the ink level will no longer be detected. It is important that you monitor the ink level of your new cartridge to ensure that it does not run completely dry.

NOTE: When you remove the chip ensure that it is fitted to the new corresponding colour cartridge.

1. Lift the chip from the empty ink tank.
2. Slide the chip on to the new cartridge making sure that the chip is the right way up.
3. Remove the orange clip and install the new ink cartridge. When you next print, please follow the on-screen instructions to begin using your new cartridge.
Q. Will Jet Tec compatible products invalidate my printer guarantee?
A. You have a 100% guarantee that JetTec cartridges will not cause any damage to your printer.

All inkjet cartridges manufactured by Jet Tec are fully guaranteed against defects due to faulty materials or workmanship. If for any reason you are not completely satisfied with a Jet Tec inkjet product then please return the product to BMS with proof of purchase for a full refund within 7 days.

If for any reason the situation arises whereby it is claimed that a Jet Tec product has damaged the printer, the following shall apply. Jet Tec guarantees that, in normal use its products will not cause damage or abnormal wear when used in printers in which they are designed to operate. Jet Tec shall not be liable to the buyer if any damage or abnormal wear to a printer that is claimed to have been caused by use of a Jet Tec product, could have been caused by goods not supplied by Jet Tec used in the printer before or after the use of a Jet Tec product.
Q. Will I get the same quality from a Jet Tec compatible cartridge?
A. All Jet Tec compatible cartridges are manufactured in the UK by the world's leading compatible inkjet cartridge manufacturer. We know you will be extremely pleased by the results.
Q. Can I use an original branded cartridge once I have used a Jet Tec compatible cartridge?
A. Yes. Our products will not affect the printer if you wish to switch back to an original, however we are confident that once you have tried our high quality, high value product you will see no reason to go back to using an original branded cartridge.
Q. Is your printout unsatisfactory?
A. Epson or Canon Printers: Perform a cleaning cycle using your printer software. Refer to your printer manual for cleaning cycle instructions.

Dell, Lexmark, HP Printers: If the printout is imperfect after performing a cleaning cycle please follow the steps below.

1. Take the cartridge out of the printer.
2. Fold a pad of paper tissue and moisten with warm water.
3. Place the paper tissue on a work surface and wipe the print-head exerting slight pressure.
4. Replace the cartridges into the printer and print again.

If the printout is still unsatisfactory repeat steps 1-4.

Caution: Take care not to touch or damage the copper contacts whilst performing steps 1-4.

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