Frequently Asked Questions
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What's new?
Our webiste has had an overhaul to make the purchasing experience more user friendly and there are some added features coming.
There is now a customer login feature, but if you don't want to login then you don't have to and you can still buy from our website. If you do login though you will be able to see your past order history, easily add items previously bought into your shopping basket, have an idea of cost of delivery on each page so you don't have to go the the checkout to see (this will apply to overseas customers as well) AND every -
What are the Loyalty Points on your website?
Every order on our website (only orders placed online will qualify) will receive loyalty points and these loyalty points can accumulate on your account (you will need to login to gain loyalty points). These loyalty points can be used to offset costs on any future orders, so if you've accumulated 500 loyalty points you can reduce your next order by
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If you have something out of stock how can I get notification of when it's back in stock?
If there is an item out of stock the this will be clearly identifiable on the product's webpage and next to the "out of stock" notification there will be a "let me know when this item is back in stock" button. If you click on that button and fill in your email address then as soon as we update the website with stock you will automatically be notified.
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I've ordered something in the past and I want to re-order it. How can I do this?
If you've ordered online since Feb 2011 and Registered on our website then your order history will be in your account. You can review past orders and easily add a previously ordered item to your shopping cart.