Jettec

Frequently Asked Questions

  • Q. Sometimes when an item is printed it warps slightly as it cools, e.g. placemats, jigsaw backings, sunscreens etc. How can I stop this?
  • A. As soon as the item is removed from the heat press place it under a large heavy object and allow it to cool naturally. This should stop the warp. If necessary you can re-press the item for about 20 seconds and then place it under a large heavy object.
  • Q. How do I make sure the printable face of the wallet is kept flat when printing to get a good image?
  • A. We use a piece of 1.6mm thick silicon rubber and place this inside the wallet just behind the white printable face. When the press is engaged the silicon rubber gives a perfectly flat print area and the image is then transferred. We would also recommend a medium to firm pressure to ensure a good flat pressing surface.

    This technique can also be used for other items when a flat print area is required but the stitching of the material at the edges may cause the centre of the press area to be indented, e.g. tote bags, shoulder bags, sunscreens etc.
  • Q. Do we need a template for printing items?
  • A. It isn't absolutely necessary. The template is only a space that you use to lay out your image and use it to get the image the right size. You should be able to create a new document in, say Photoshop, to the size you want the image to be. A mug for example has a printable space of 200mm x 85mm, but we know some customers that print 210mm x 90mm or some even smaller. The size is entirely up to you to decide, not really something that has to fit within a template that you use from another company. Coasters for example vary in size, some are 100mm square, others 90mm square and we suggest to all our customers that you should give a bleed of about 2 - 3mm on the maximum size of the printable area to enable you to position the item correctly. With all our products (and anyone elses) all you need to do is measure the maximum width and height and create a New document in PhotoShop (or Corel Draw) to that size at 300dpi. This is the maximum printable space but the actual size of the image you put into that maximum space is entirely up to you.

    There are templates available for all the UniSub products that we offer and this is at www.unisubgraphics.com/templates/outlinedrawingsjump.html (please copy and paste the URL into your browser).
  • Q. Installing the Sublimation ICC Profile to Vista
  • A. If you are having problems automatically installing the ICC profile to your Vista computer then you can copy it manually. To do this locate the file on your CD and right hand click and select COPY.

    Within Vista click on the start icon, select Computer and double click on the C drive. Locate the Windows directory (double click), next locate the System32 directory (double click), next locate the Spool directory (double click), next the Printers directory (double click) and finally the Color directory (double click).

    Within the Color directory right hand click on any white space and select PASTE. The ICC profile will now be copied to this directory which is the same process as installing the profile.

    Within your graphic package you should now be able to append the profile according to the instructions provided.
  • Q. How to reset the D120 chips
  • A. If the D120 reports that the sublimation ink cartridges cannot be recognised then this means the chips have to be reset using the chip reset button already fitted to the cartridges.

    The cartridges need to be in the removal position before using the reset switch, to do this you need to press the ink button this will move the carriage to the middle of the printer where the little arrow on the printer housing will indicate which cartridge is empty. If all carts are reading empty then the ink button will need to be pressed 5 times before the carriage moves back to the removal position on the right hand side of the printer and the printer needs to remain switched on throughout the process.