Frequently Asked Questions
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I'm having difficult finding what I'm looking for, how does the search facility work?
Our search feature works on keywords. The easiest way to find something would be to type in a single word that best represents the item you want, e.g. mousemat or a printer model number, for example D120.
We also have full price lists online which you can find by typing the word price list into the search box. -
Comments from customers...
*My order arrived today, wasn't even expecting it until next week. Really
pleased with the goods and fab service! Many thanks. Will definitely order from you again
*I just wanted to pass on my thanks for your help with sending out some edible inks for me on Friday. I don't have the name of the person who helped my husband but he basically rang at 5.15pm on Friday as I was in desperate need of some printer inks and they arrived with me at 9am on Saturday. The customer service we received was fantastic and the prompt service saved me from letting a customer down. Thank you again.
*I'm in shock! The order I placed at about 4pm yesterday, with 2-3 days delivery, arrived just before 9am today!!! I actually had to ask the Parcelforce chap what day it is, under the impression that I might've missed a day and be on Thursday already! All I can say is THANK YOU... and wonder in awe what happens if "priority dispatch" IS requested on an order... does it arrive by helicopter?! :oD
*Just to say that everything arrived this morning and when I can find some time I will enjoy setting it all up! Many thanks for your excellent service and I will certainly be ordering consumables from you in the future. Thanks again
*BMS Ltd, It was a pleasure to do business with you. Despite placing my order quite late in the day yesterday the goods were received first thing this morning. Excellent service! I will without a doubt use your company again and won't hesitate to recommend you to others. Kindest regards,
*I would also like to thank you for the speed at which you despatch to me and reply to emails. I have been using you for several years now and am so impressed by the standard of your customer care/service. Everything from communication, delivery time, packaging and quality...it really is excellent. I definitly wouldn't go anywhere else.
*Amazing service again!! We only have post here once a day middle of the afternoon and they were here this afternoon, which means they arrived in Fuerteventura yesterday! I cannot thank you enough for your superb service and magnificent postal charges!*
*Hello there, Firstly a MASSIVE thank you for the swift delivery of my order, I havnt yet had time to try the product however I can see the quality in them is going to amazing!! Many thanks in advance,
a so far very happy customer who hope to return for a long time coming!*
*I would just like to say what a fantastic service your team offer ordered wednesday afternoon received the following morning had a little problem with one cartridge sorted staight away and sent me a new one. Well done on your customer service. First class company will be back soon.*
*Just to let you know how pleased we are with the new mug press [DF160]. It’s a marked improvement on our old one - the blanket is so much thicker and allows for any imperfections there are on the mug. Also, many thanks for all your help with the problems we were having with printing onto the bone china mugs yesterday. You certainly go out of your way to keep your customers happy.*
*Thanks for the prompt delivery of my coasters. My customer has come to collect some today, because they were here so quickly has also ordered some more. *
*Hi Just to let you know order arrived as promptly as ever
Thanks again for such great service.*
* Hi, Received my parcel from you this morning that I only order yesterday afternoon. This is just to say thank you for a wonderful service again. I just wish all suppliers could be as fast with posting out items as you. Thanks again *
* Just to say thanks for the great service. Put in an order about 2.30 yesterday and goods delivered at 9.15 this morning, all this after being told my usual supplier had no mugs or paper, I will be using you again! THANKS *
* Not enquiry just praise! Order completed with you at about 4pm on Friday 28 September. Delivered by Post Office at 0900 29 September. Unbelieveable - Incredible service *
* Brilliant service guys, thanks very much indeed! *
* This email comes with a big ' Thank You ' from all the staff at Iconian.
Your speedy deliveries and professionalism has shone through every time we have purchased from you. We recommend you to anyone who is in need of your products and we wish you continued success. *
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Where all all the FAQ's?
On the left hand side of this section are categories of FAQ's relating to different support questions - please click on the section on the left and you will see many more FAQs.
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How much does it cost to send something to me?
The costs of delivery depend on where you are in the World and how much the goods weigh. You can easily add items to your shopping basket, change the drop down menu on the mini shopping cart to your country and the lowest delivery cost will be shown for you.
When you get to the checkout there may be additional delivery options depending on how quickly you would like to receive the goods.